Refund policy

Your Satisfaction Is Our #1 Priority

We stand by the quality of our products and aim to ensure your complete satisfaction. If, for any reason, you wish to make a return, please follow the guidelines below:

1. Customer Remorse (100% Money-Back Guarantee)

Change of mind? No problem. We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in good condition, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at groundbam@outlook.com or call us at 86-020-85218062. We strive to respond to all inquiries within 24 hours during our regular business hours, which are Monday through Friday, 9:00 AM to 6:00 PM EST.

At Groundbam, we're committed to your satisfaction and stand behind the quality of our products. Our 100% Money Back Guarantee reflects this commitment. Please take a moment to review the terms and conditions of our guarantee:

You have a ninety (90) day window from the date of your original purchase to return the product and qualify for a refund. Any return received after this ninety-day limit will not be processed.
For your protection and to prevent loss or damage, we strongly recommend sending the product via certified mail with a tracking number. In cases where we do not receive the product and the customer lacks proof of the return, we cannot issue a refund.
Valid proof of returning a product includes providing delivery confirmation or proof of a signature required via USPS. If you can provide such confirmation, we will promptly issue a full refund.

2. Refunds

Once we receive your item(s) in the specified condition and manner as outlined in section 1. Customer Remorse, we will promptly initiate the refund process. You will be promptly notified at that time. We will refund your purchase using the same payment method that was used for the original transaction. This ensures a seamless and straightforward process. The timeline for the refund to reflect in your payment account generally ranges between 10 to 12 business days. The exact duration may vary based on the policies of your card issuer. Please allow for this processing period.

3. Reporting Damaged or Incorrect Items

In the event that you receive an item that is broken, damaged, defective, or not as described, we kindly request that you report it to us within 90 days from the date of delivery. To facilitate the resolution process, please provide us with a clear photo of the item in question. Our team will swiftly review your case. Upon verifying the issue, we are committed to taking appropriate action to rectify the situation to your satisfaction. This may include issuing you a replacement item or providing a complete refund, as deemed suitable based on the circumstances. There is no cost for shipping and handling for items that are reported damaged, defective or incorrect.

4. Missing Orders

If your order appears to be missing, but your tracking information indicates that it was delivered, we recommend that you take the following steps:

Contact your local carrier to confirm the delivery status.
If the item's status remains unresolved, please reach out to us with your concerns, and we will assist you in resolving the issue.

5. Contacting Us

For any inquiries related to order returns or issues, please contact us via email. Our dedicated customer support team is committed to providing prompt assistance and typically responds to all inquiries within 24 hours during our regular business hours. These hours are Monday to Friday, 9:00 AM to 6:00 PM EST. E-mail us at Groundbam@outlook.com or call us at 86-020-85218062.

Thank you for choosing Groundbam. Your satisfaction is of utmost importance to us, and we are dedicated to making your experience with us as smooth and worry-free as possible. If you have any questions or require assistance, please don't hesitate to reach out to our customer support team. We appreciate your trust in our products.